Feedback

Perrier Ryan is committed to providing a high level of service and we hope that your interactions with us are always to your satisfaction.
If you'd like to let us know we've done well, please let us know, however if you're unhappy with something, we have arrangements in place for resolving any complaints our clients or colleagues may have.

We will always address your concerns as a matter of priority and work with you to resolve your complaint to your satisfaction.
You can provide positive feedback, raise your concerns or make a complaint by email, phone or mail.

By email:

contact@perrierryan.com.au

By phone:

07 3391 7566 and ask for:

• Paul Ryan – Perrier Ryan Chartered Accountants
• Janos Nemet – Perrier Ryan Chartered Accountants
• Mitch Taylor - Perrier Ryan Chartered Accountants
• Will Townson - Perrier Ryan Chartered Accountants - Tax specialist
• Ben Littleton – Perrier Ryan Financial Advisors - or Ben Wilson
• Andrew Forsyth – Perrier Ryan Financial Services - or Bonny Roebuck
• Margaret Paskin – Administration - or Adrienne Geary (Corporate Compliance)

Office hours:

8.30am – 5.00pm AEST Monday – Thursday
8.30am – 4.00pm AEST Friday

By mail:

Complaints Manager
Perrier Ryan, PO Box 1420, Coorparoo DC 4151
 
Our Internal Dispute Resolution (IDR) process is available here: Perrier Ryan IDR.

Information we are required to disclose to you

As a Tax Agent, our work for you is performed in accordance with Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:

1. Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward, include the following:

• None Applicable

   2. The Tax Practitioner's Board maintains a register of Tax Agents and BAS Agents. You can access and search

       this register here: https://tpb.gov.au/public-register

   3. If you have a complaint about our Tax Agent Services, you will need to contact your Accountant in the first instance

       with details by mail. If they are unable to resolve your complaint with 3 business days, please contact Paul Ryan

       (Director) by email. Your complaint will be investigated by the Director and/or a staff member who is not involved in

       the subject matter of the dispute where possible. We will provide you with email acknowledgement of receipt of

       your complaint and our understanding of the circumstances. The email will inform you that we will attempt to

       resolve your complaint within 14 days and will outline the dispute resolutions process. If you are unhappy with the

       outcome that we propose to you, you can then make a complaint to the Tax Practitioner's Board (TPB) using the

       link listed above. the TPB will send you an email to acknowledge the receipt of your complaint and review and risk

       assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes

      details about your review rights and who can further assist you.

published 30/7/2024